HS Flamingo service department

When something
isn't working.

One form, three working days, and a technician on the way. No unnecessary back-and-forth, no paperwork bureaucracy.

How it works

Three steps to a repair.

1

Describe the issue

A brief description of the problem, when it appeared, and how often it recurs. Photos or a short video are very helpful.

2

Provide proof of purchase

Invoice, installation certificate, and model + serial number (on the type plate at the back/bottom).

3

Submit the form

The service department will contact you within 3 working days and arrange a repair appointment.

What we handle

Warranty, out of warranty, returns.

Warranty repair

The defect is covered by the 5-year warranty — we handle it free of charge, including the technician's travel.

Out-of-warranty repair

We will inform you of the standard service price upfront. No hidden fees.

14-day return

Only for purchases made through the e-shop. The stove must be in its original packaging, unused.

Complaint form

Send us the details of the issue.

The more precise the description, the faster the resolution.

Stove identification

What's the issue

Photos or a video may be requested after the first contact. We do not share your data with third parties.

Or write directly to servis@hsflamingo.cz · +420 491 422 647

Not sure which one to choose?

We'll help you find the right one.

Our guide will walk you through the selection step by step. Or download the current price list and compare models yourself.

Interactive guide → Download price list ↓

📄 Price list in PDF format