Standard HS Flamingo Warranty
Five years of peace of mind.
No grey areas.
We stand behind every piece that leaves Broumov. We give three years beyond the statutory period — for every model, after a simple registration.
What our warranty means
A warranty is about trust,
not fine print.
Wood-burning stoves are built to last decades. We give you the time to enjoy them — and the confidence that we stand behind our work.
5 years as standard
Three years beyond the statutory period. No surcharge, under clear conditions (after registration).
Service across the Czech Republic
A network of authorised partners in every region. Response within three working days.
Manufactured in Broumov
Spare parts kept in stock. We can manufacture a part we no longer sell.
Clear conditions
No grey areas. What is covered is covered. Everything is in black and white.
Four conditions
For the warranty to apply.
Product registration
After installation, you fill in the short registration form below. This activates the warranty extension of three years beyond the statutory period.
Professional installation
Water-heating stoves are installed by a heating engineer. An inspection technician issues the flue inspection before commissioning. Keep the record — it is part of the warranty.
Recommended fuel
Dry hardwood with moisture content below 20%. No waste, no wet wood, no coal.
Regular chimney inspection
At least once a year as required by regulation. The inspection record is part of the documentation.
What the warranty covers
- ● Combustion chamber and its integrity
- ● Body of the stove and fireplace insert
- ● Mechanical parts — handles, hinges, brackets
- ● Functionality of the water heat exchanger
What the warranty does not cover
- ● Glass damaged by impact or unsuitable fuel
- ● Fireclay lining — consumable material
- ● Door seal — wear through use
- ● Damage caused by overheating or incorrect operation
In the event of a defect
How to make a warranty claim.
Report the defect by email or via the web form. We'll get back to you within three working days and resolve it remotely or through our authorised partners.
Describe the defect
A description of the defect, ideally with the serial number, photos and proof of purchase.
Send it to service
Use the form or write directly to servis@hsflamingo.cz.
We'll sort it out
We'll get back to you and resolve it remotely or through our authorised partners.
Activate your warranty
Register your product.
A short registration activates the warranty extension — three years beyond the statutory period. Just a few details, we'll handle the rest.
Not sure which one to choose?
We'll help you find the right one.
Our guide will walk you through the selection step by step. Or download the current price list and compare models yourself.
📄 Price list in PDF format